Sales Tax, Returns & Exchanges |
|
Sales Tax Since Blue Diamond Jewelry is based in California, state law requires that we charge sales tax (7.75%) on orders delivered to customers in California. To customers residing in states other than California, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of Blue Diamond Jewelry to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly. Returns & Exchanges Our principal objective is to maintain the highest level of customer satisfaction and integrity, and we definitely welcome any customer suggestions and recommendations regarding your experience with Blue Diamond Jewelry. Please call us at 1-888-448-4339 or email us at customerservice@bluediamondjewelry.us. 30-Day Money Back Guarantee If for any reason you aren't pleased, you can return any unchanged and unaltered fine jewelry item in its original condition for a refund or exchange within 30 days of its purchase through our simple, hassle-free return process. If for any reason you are not satisfied with your fine jewelry purchase, you have 30 days from date of purchase to obtain an RAC Number and return the item to us. Receiving RAC number alone doesn't mean that the item can be returned after 30 days. The Warehouse must receive the item within 30 days of original date of purchase in order to receive a full refund. Loose Diamond 7 Day Return Policy Returns on our loose diamonds, rings made using “design your ring” feature, pre-set engagement and wedding rings, custom jewelry, custome jewelry with a center diamond or a gemstone, are a bit different. Since our prices on the loose diamonds are the LOWEST on the web, we rarely have anyone wanting to return a diamond purchased from our site. To maintain our competitiveness, all Certified Loose Diamond purchases come with a 7 Day Money Back Guarantee. If for any reason you are not satisfied with your Certified Loose Stone purchase or with your customized setting, you have 7 days from date of receipt to obtain an RAC Number and return the item to us. Receiving RAC number alone doesn't mean that the item can be returned after 7 days. The Warehouse must receive the item within 7 days of original delivery date in order to receive a full refund. All Certified Stones must be returned with the original Diamond Gemological Grading Certificate and appraisal. Returns that are not accompanied by the original certificate will be subject to a certification replacement fee ranging between $200 and $10,000. To return a diamond or jewelry item to Blue Diamond Jewelry, please follow the below shown process:
On your invoice, if the price of the item you're returning is listed as:
BDJ
Returns Dept Once your return is received, Blue Diamond Jewelry Quality Assurance department will review it. You will receive e-mail notification regarding your return or exchange within seven business days. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized or altered (by a jeweler other than Blue Diamond Jewelry), engraved, altered, or damaged in any way cannot be accepted or processed for return. If you have any questions about our return procedure, please don't hesitate to contact us. Call us:1-888-448-4339 or E-mail us: customerservice@bluediamondjewelry.us We are always open to gladly assist you between 8:00AM to 5PM (PST), Mon-Fri * Blue Diamond Jewelry will not be responsible for loss or damage of return shipments |